Installing Managed Package

Step 1

Enable Omni Channel in Salesforce by going to Setup --> Search Omni Channel Setup --> Enable Omni Channel.

Step 2

If installing into production, go to the URL given to you by the support team. It should look like this:

https://login.salesforce.com/packaging/installPackage.apexp?p0=XXXXXXXXXXXXXXXXX

If installing into a sandbox, modify the URL given to you by the support team to redirect to test.salesforce.com. The link should look similar to this:

https://test.salesforce.com/packaging/installPackage.apexp?p0=XXXXXXXXXXXXXXX

Step 3

Install the application for all users.

Step 4

Add QTask Manager permission set to Admin User and all managers that will need access to creating and updating QType definitions.

Setup --> Users --> Permission Sets