Documentation
  • INTRODUCTION
    • Getting started
    • What is QTask?
    • How does QTask work?
  • Installation
    • Installing Managed Package
    • Omni Channel Setup
    • Set Up QTypes
      • QType Information Section
      • Creation Method
        • Creating a QTask Report
      • Queue and Record Type Details
      • SLA
      • Audit
    • Testing QTypes
    • Accepting a QTask
    • QTask Page Overview
      • QTask Statuses
      • Related Records
      • SLA Section
      • Metric Section
      • SLA Metric Details
    • Skill Based Routing Setup
      • QType Routing Details
      • Create QTask Routing Rule
      • Create Skill Map and add Skill Map Values
      • Skill Map Values
      • Assign Skills to Service Resource
    • Assign QTask to Record Owner
  • TERMS
    • Access License Agreement
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  1. Installation
  2. Skill Based Routing Setup

Assign Skills to Service Resource

You need to make sure the skills are assigned to Service Resources and that the Users have a Service Cloud License.

PreviousSkill Map ValuesNextAssign QTask to Record Owner

Last updated 2 years ago