Documentation
  • INTRODUCTION
    • Getting started
    • What is QTask?
    • How does QTask work?
  • Installation
    • Installing Managed Package
    • Omni Channel Setup
    • Set Up QTypes
      • QType Information Section
      • Creation Method
        • Creating a QTask Report
      • Queue and Record Type Details
      • SLA
      • Audit
    • Testing QTypes
    • Accepting a QTask
    • QTask Page Overview
      • QTask Statuses
      • Related Records
      • SLA Section
      • Metric Section
      • SLA Metric Details
    • Skill Based Routing Setup
      • QType Routing Details
      • Create QTask Routing Rule
      • Create Skill Map and add Skill Map Values
      • Skill Map Values
      • Assign Skills to Service Resource
    • Assign QTask to Record Owner
  • TERMS
    • Access License Agreement
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  1. Installation
  2. Set Up QTypes

Audit

In this section of the page you can specify if you want the QTask to be audited for quality assurance. If so, please fill out the following information on the QType:

  • Check the Auditable checkbox

  • Specify the Consecutive QType that should be used to create an audit QTask.

  • Specify the percentage of records that should be audited.

PreviousSLANextTesting QTypes

Last updated 2 years ago