Documentation
  • INTRODUCTION
    • Getting started
    • What is QTask?
    • How does QTask work?
  • Installation
    • Installing Managed Package
    • Omni Channel Setup
    • Set Up QTypes
      • QType Information Section
      • Creation Method
        • Creating a QTask Report
      • Queue and Record Type Details
      • SLA
      • Audit
    • Testing QTypes
    • Accepting a QTask
    • QTask Page Overview
      • QTask Statuses
      • Related Records
      • SLA Section
      • Metric Section
      • SLA Metric Details
    • Skill Based Routing Setup
      • QType Routing Details
      • Create QTask Routing Rule
      • Create Skill Map and add Skill Map Values
      • Skill Map Values
      • Assign Skills to Service Resource
    • Assign QTask to Record Owner
  • TERMS
    • Access License Agreement
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  1. Installation
  2. Set Up QTypes

SLA

Service Level Agreement to complete the task.

In this section you will be able to set the amount of time that the task should take to be completed.

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Last updated 2 years ago