Creation Method
How do you want the task to be created?
In this section you will enter the following fields:
Creation Method:
Option 1: Salesforce Report
Option 2: Consecutive Task
If you choose to create QTasks using a Salesforce report, then you need to specify which Salesforce Report to use, the primary object type of the report and how often you want the report to be run.


If you set the creation method as a Consecutive Task, then a QTask of this type will be created when a previous QTask Status changes to Needs Review or Approve / Complete.

You can chain many QTypes together by creating a Next QType and specifying what status should create the consecutive task.

Create a New Task Event. Look at the current example below. When an Exception Case status is Approved, a consecutive QTask with a type of Follow Up on Escalation Case will be created and assigned to the proper queue.

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