Documentation
  • INTRODUCTION
    • Getting started
    • What is QTask?
    • How does QTask work?
  • Installation
    • Installing Managed Package
    • Omni Channel Setup
    • Set Up QTypes
      • QType Information Section
      • Creation Method
        • Creating a QTask Report
      • Queue and Record Type Details
      • SLA
      • Audit
    • Testing QTypes
    • Accepting a QTask
    • QTask Page Overview
      • QTask Statuses
      • Related Records
      • SLA Section
      • Metric Section
      • SLA Metric Details
    • Skill Based Routing Setup
      • QType Routing Details
      • Create QTask Routing Rule
      • Create Skill Map and add Skill Map Values
      • Skill Map Values
      • Assign Skills to Service Resource
    • Assign QTask to Record Owner
  • TERMS
    • Access License Agreement
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  1. Installation
  2. Set Up QTypes

Queue and Record Type Details

In this section you will be able to specify what Record Type you would like the QTask to be created as and the Queue you would like the QTask to be assigned to.

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Last updated 2 years ago